Lutonairport.taxi is committed to keeping your data your safe and we takes care to comply
with the requirements of the ‘General Data Protection Regulation’ (GDPR) 2018 relating to
the personal information you supply on the Site. Our website uses a number of methods of
security measures that protects your information from unauthorised use.
We collect and store the minimum information possible to provide the services you’ve
requested (i.e. to process your journey). We may also use this information for auditing,
research and analysis to operate and improve our technologies and services.
The term ‘you’ refers to the user or viewer of our website.
Where required to fulfil your transfer, we may pass selected information to third
parties.
- We may update this policy from time to time by publishing a new version on our
website. - You should check this page occasionally to ensure you are happy with any changes
to this policy. - How we collect and use your personal data
HOW WE COLLECT DATA
We collect personal data by the following means:
- Information that is requested and submitted by you over the website in the form
of online bookings, Requesting a callback and including details such as name, email
address, telephone numbers and credit card and debit card payments.
- Information that is collected over the phone when you make a phone booking,
includes details such as name, address, email address, telephone numbers and
credit card and debit card payments.
Information that is collected over social media booking (Facebook), includes details
such as name, address, email address, and telephone numbers.
- In addition to the information which you supply to us, information and data may be
automatically collected through the use of cookies. Cookies are small text files the
Site can use to recognise repeat users and allow us to observe behaviour and
compile aggregate data in order to improve the Site for you. For example, cookies
will tell us whether you viewed the Site with sound or with text on your last visit.
Cookies also allow us to count the number of unique and return visitors to our Site.
WHO WE ARE
The term Lutonairport.taxi or ‘us’ or ‘we’ refers to the owner of the website whose registered
the office is 27 Old Gloucester Street, London, England, WC1N 3AX.
HOW WE STORE YOUR DATA
Your data is secured securely onto our company-hosted servers.
HOW WE USE YOUR DATA
We may use your data in communicating with you or your clients using our services, To manage your queries or requests, or manage credit or debit card payments for use of our services. We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a
reputable third-party, but these statistics will include no information personally identifying you.
DATA PROCESS
We collect and process data relating to Customer Profiles (‘Customer Data’). This data includes your full name, email address, phone number and billing address. You will be required to provide this data during the process of booking our service. The legal basis for processing this data is for the performance of the contract, in particular for us to be able to reliably communicate with you regarding your bookings as well as organise and provide the service you have requested. Some of this data may be passed to a third-party service as part of Transaction Information.
We may collect and process personal data relating to Journeys or Transfers (‘Journey Data’). This data includes head passenger name, passenger mobile telephone number, the route of your journey, flight/service numbers & the date and time of your travel. The legal basis for processing this data is the performance of the contract. Some of the journey data, where required to fulfil your transfer, may be passed to third parties, for example, independent taxi drivers.
Where possible, without impacting the quality of service, this
sharing of data is restricted to un-identifiable information, for example when checking the availability of a third party only the date, time, waypoint postcodes, a number of passengers and type of vehicle are provided.
We may collect and process data relating to the payment of services through our website or customer service agents (‘Transaction Data’). Transaction data includes card number, card expiry date & card security code, as well as some customer data: billing address and card holder’s name, we also process some additional data to run background checks in order to
reduce fraudulent activity, this data may include: your email address & telephone numbers.
Transaction data is handled but not stored by us and is passed to a third-party
service, Paypal and Stripe (we have added hyperlinks to PayPal and Stripe Privacy Policy).
The transaction data may be processed for supplying the purchased services and keeping
proper records of those transactions. The legal basis for this processing is the performance
of a contract between you and us.
We may process information contained in or relating to any communication that you send
to or have with us (‘correspondence data’). The correspondence data may include email
content, online chat transcripts, and metadata associated with the communication. The
correspondence data may be processed for the purposes of communicating with you.
Where possible we do not collect transaction data in correspondence data. In the unlikely
event transaction data is captured in correspondence data records are deleted and purged
from our system.
The legal basis for this processing is in the performance of a contract,
namely to organize and supply the purchased services.
We may process your personal data where necessary, for use in the defence of legal claims
in court or another legal proceeding. The legal basis for this is to protect and assert our legal
rights, the rights of our customers or the rights of others.
We may process any of your personal data where such processing is necessary to comply
with a legal obligation to which we are subject, or to protect your interests or the interests
of another person.
SERVICE PROVIDERS AND SUBCONTRACTORS
We may share your personal details excluding your bank details to a third party to providing
direct or indirect services to you.
LEGAL
We may collect, use or disclose your data if permitted by law or required to do so by law or
where we believe such action is necessary in order to protect or defend us or other third
parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful
activity and to comply with our audit and security requirements.
COOKIE POLICY
We use cookies on our website. By using our website you agree to this Policy and you
consent to our use of cookies in accordance with the terms of this Policy.
An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is
a small piece of data sent from a website and stored on the user’s computer by the user’s
web browser while the user is browsing. Cookies were designed to be a reliable mechanism
for websites to remember stateful information (such as items added in the shopping cart in
an online store) or to record the user’s browsing activity (including clicking particular
buttons, logging in, or recording which pages were visited in the past). They can also be
used to remember arbitrary pieces of information that the user previously entered into
form fields such as names, addresses, passwords, and credit card numbers.
GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google, Inc.
(‘Google’). Google Analytics uses cookies (text files placed on your computer) to help the
website operators analyse how users use the site. The information generated by the cookie
about your use of the website (including your IP address) will be transmitted to and stored
by Google on servers in the United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity for website
operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or
where such third parties process the information on Google’s behalf. Google will not
associate your IP address with any other data held by Google. By using this website, you
consent to the processing of data about you by Google in the manner and for the purposes
set out above.
CHANGES TO PRIVACY POLICY
Your rights
You have the right to access; rectify or request the removal of any personal information we
hold about you. We are legally bound to provide/remove this information free of charge
within 30 days. This right however is subject to some limitations:
There may be a legal reason we cannot remove the data.
The data may be integral to providing the service, deleting or removing it would result in the
cancellation of service. In this case, you would be subject to our normal cancellation fees /
procedure.
You will be required to supply proof of your identity, in most circumstances we will accept
two forms of ID such as a passport, driving license or a copy of a utility bill showing your
address listed. This information must be provided by email or post along with your request to and you will receive confirmation of receipt by us within 5 days.
If the request is complicated the timeframe for rectification can be extended by up to two months.
You have the right to lodge a complaint with a supervisory authority.
You have the right to withdraw consent to our use of this data. In some cases, this may
result in the cancellation of your service and any relevant charges
We reserve the right to change the Privacy Policy at any time without your consent